Fremont Casino in Trouble for Detention and Interrogation of Slots Player Over $20 Dispute

The Fremont Hotel & Casino in downtown Las Vegas is facing serious action from the state gambling board after handcuffing and detaining a woman for 90 minutes, despite video evidence showing she had committed no offence…

By: Andrew Burnett


The incident took place last November 24th, 2019, shortly after midnight, when two slots players were at adjacent machines.

One of the players, patron one in the complaint, decided to cash out, but when she returned to the gaming floor, the second player had taken over her machine. Player one claimed that she had left $20 in credits on the machine and called security.

One security guard is then said to have approached and grabbed the second player from behind, handcuffed her and led her to a holding room for interrogation.

This ultimately wrongful detention and questioning lasted 88 minutes, until 1.50am, the patron in handcuffs the whole time until her release after police arrived and CCTV footage was properly reviewed.

The casino self-reported the incident to the NGCB the following day, and soon the regulatory body filed four complaints against the resort’s owners, Boyd Gaming.

The NGCB filed ‘unsuitable operations and violations of Regulation 5, for damaging the state’s reputation,’ according to press reports.

Specifically, the complaints cover;

  • wrongful detention of a patron
  • wrongful taking of funds from a patron
  • sharing incorrect information with the LVMPD
  • sharing incorrect information with the NGCB

The NGCB filing states: “The manner in which the security officers handled the arrest [of the anonymous patron] was unreasonable given the circumstances.”

It adds: “Under the circumstances, there was no need to detain the patron or subject her to the treatment given to her and the threats to try and force a confession out of her. The matter could have been resolved without even speaking to her, let alone detaining her for 90 minutes.”

The security guards and management came in for rebuke, the filing continuing: “The board’s investigation revealed that Fremont did not seem to realize the full scope of the mistakes made by its employees…”

These mistakes, says the board, “resulted in the wrongful detention of the patron, the wrongful taking of funds from an innocent patron or the sharing of incorrect information to the investigating officer of Metro and the board.”

According to the NGCB Gaming Commission website, they are empowered to fine the casino, or suspend or revoke its license.

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